Terms & Conditions
Last updated – June 2026
Applicability
These Terms & Conditions (T&C) apply to all Compleye products, including the platform and services. Clients accept the T&C during the sales process, as stated in proposals, and confirm acceptance via email.
The T&C, along with the Terms of Use, Privacy Policy, and Data Processing Agreement, form an integral part of the commercial agreement between Compleye and its customers.
Service Delivery
Services are performed during regular office hours and within EU time zones, unless otherwise agreed with the customer. Services are delivered online and in English, unless specified otherwise.
Onboarding
All products and services begin with an X-ray session, which will be uploaded to the platform after completion.
Expertise
A compliance expert with sufficient expertise and knowledge will be assigned to perform the agreed-upon services.
Confidentiality
Compleye will keep all customer information shared during the services confidential, unless disclosure is required by law.
Best Practices
Compleye shares best practices anonymously across its customer portfolio.
Decision-Making
While implementing and maintaining frameworks, compliance experts will provide options and strategies. However, crucial decisions remain the responsibility of the customer.
Cancellation
Services can be canceled with a notice period of one month, unless otherwise agreed.
Contract Terms
For platform-only customers, the first contract has an expiry period of six months. After this period, a notice period of one month applies.
Support
Compleye assigns two admins to each client environment to ensure quick customer support and maintain a backup system for services.
Customer Feedback & Marketing
Compleye may request feedback from clients during professional services and upon program completion to improve its platform and services.
Complaints
Clients may file a complaint about the services at any time by sending a written notice to info@compleye.io. Complaints will be escalated to management and addressed after consulting with the assigned compliance experts.
Use of Client Information
Compleye reserves the right to use the client’s company name and logo to identify them as a customer on its website, publicly available client lists, and in media releases during the term of the agreement.
Data Usage
Compleye may analyze and use data uploaded to the platform for benchmarking and product development, provided the data is anonymized and untraceable to the client. Compleye also retains the right to publish the results of such analyses in benchmark reports.
Invoice & Payments
Compleye charges a fee for its services, which must be paid in full prior to the start of the services. Payment can be made as a one-time fee or via monthly installments, as specified in the Agreement.
Overdue Payments
If a payment is overdue, reminders will be sent. After repeated reminders, Compleye reserves the right to suspend the provision of services and access to the platform for all users.
Suspension Notice
Compleye will notify the client by email before suspending access, except in urgent or emergency situations, as determined at Compleye’s discretion. Compleye will work in good faith with the client to resolve any potential issues.
Miscellaneous
Compleye reserves the right to update these Terms & Conditions at any time. Clients currently in service will be notified of any changes and directed to the online location of the updated T&C.
Governing Law
Any disputes arising in connection with these Terms & Conditions shall be governed and resolved under Dutch law.
